My Account FAQ

My Account FAQ

Home > My Account FAQ

My Account FAQ

How do I open an account?

Welcome to the BetOnline family! If you’re ready to open an account with us, follow this easy tutorial. Contact UsRead More

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I am having problems logging into my account. What can I do?

If you are having issues with your username, password, verification email, or similar, please click here for our support with...Read More

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How do I update my personal information?

Need to update your address or maybe you’ve changed phone numbers? Please click here for more information on how to...Read More

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Where can I see my available balance?

After accessing your account, the balance will be reflected at the top of the site, the first option from left...Read More

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Is my money safe with you?

At BetOnline, all customer deposits are held in an insured escrow account, either in cash or cash equivalents. Your deposit...Read More

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What are your hours of operation?

BetOnline is open for online and telephone wagering 24/7, 365 days a year. Account Management is also available 24/7 to...Read More

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How do I contact customer support?

We are available 24/7, you can initiate a Live chat, contact us via phone at 1-888-426-3661, or via email to...Read More

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I think I have a gambling problem, what can I do?

Our main goal is for our customers to enjoy themselves on our site. We recognize that gambling can become a...Read More

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Frequently Asked Questions

How do I open an account?

Welcome to the BetOnline family! If you’re ready to open an account with us, follow this easy tutorial.

How do I deposit?

Here at BetOnline we offer one of the largest selections of deposit options in the industry. Our most recommended method is Bitcoin, and you can learn all about placing a deposit here.

Is my money safe with you?

At BetOnline, all customer deposits are held in an insured escrow account, either in cash or cash equivalents. Your deposit is fully secured and available for withdrawal on a daily basis, with prompt payouts within 24-48 hours. All online transactions are coded and encrypted for your protection.

What are your payout limits and rules?

Congratulations on your winnings! If you are ready to withdraw, please take a look at our withdrawal rules here. If you want to know about the minimum and maximum amounts you can withdraw, our Withdrawal Limits and Fees article has everything you want to know.

What are your hours of operation?

BetOnline is open for online and telephone wagering 24/7, 365 days a year. Account Management is also available 24/7 to ensure maximum support for our clients.