I’ve been winning on Casino, but it is not reflecting on my cash balance.

When you play at our casino the funds are automatically deducted from your cash balance. You’ll be able to see whether you lost or won at midnight. Don’t get confused with the Total Balance amount displayed on your account. This amount is the sum of the cash balance and free play balance. Keep in mind […]

Poker Technical Support

Basic Troubleshooting We pride ourselves on having a robust and stable poker client! However, as with all technology, there is a certain amount of maintenance that is required to keep your devices/PC in tip top working order. First, make sure that your device has the minimum requirements needed to run our poker client. System Requirements […]

Poker Settings

Viewing your settings is fast and easy. You can find the settings as a clickable button, that will open a menu with available options: History In mobile poker apps, you will only see the history of the last hand you played. Therefore, if you would like to review your hand history in more detail, you […]

What is cryptocurrency?

What is cryptocurrency? Cryptocurrency is a medium of exchange that uses blockchain technology, which is basically an advanced encoding technique, to secure and verify the creation of monetary units and the transfer of funds. Simply put, think about cryptocurrencies like a digital casino chip; it holds value within the digital world and it can be […]

How to Find Your Casino Bonus

How To Find Your Casino Bonus If you’re ready to join in on the action, follow these steps to find your bonus and start playing. Playing on a Desktop? 1. Head to the Casino home page by selecting the Casino icon on the BetOnline top bar. 2. Select the icon on the far right, labeled […]

Two-Factor Authentication

What is 2FA? Two-factor authentication, also known as 2FA, is a type of security system that provides an extra layer of protection when you access an online account. As the name suggests, it requires two factors—two different types of information—before allowing a user into their account.   What is it used for? 2FA is used […]

Why have I not received my tournament winnings yet?

Tournament winnings will not be paid until the entire tournament is complete. If the tournament has completed and you still have not received your winnings please email [email protected] with the tournament details. Contact Us

How do I transfer funds from the sportsbook to my poker account?

Once you log into the poker client click on the Cashier button, then select the “Transfer to Poker” option. Fill in the amount you want to transfer and click on “Transfer From Sportsbook Wallet to Poker Wallet” button to complete the transfer. For a more complete explanation with images, please visit our How To Transfer […]

Can I play poker with other players for real money?

Of course, it’s one of the many benefits of being a BetOnline.ag player. Simply download the poker client (for Mac click here), log in, choose your poker name, and start playing with other players. Contact Us

How can I view my pending bets?

On the right-hand side of your screen, right beside your Bet Slip, there is a black tab titled “My Bets”. By clicking on it, you will be able to view your pending bets. If you have any additional questions, feel free to contact us! Our Player Services Team will be happy to assist you.  Contact […]

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