Do you need help logging into your account? No need to worry. This article provides everything you need to know to log in and answer any questions.
How to log in?
If you have an account, you can use your account number or registration email address to log in
Follow the steps below to ensure a smooth and successful experience:
Open your browser and navigate to BetOnline.ag.
Look for the “Login” button at the top right corner of the homepage.
Under the “Log In” form, enter your credentials, such as your username/email address and password. Ensure that you enter these details correctly to avoid login issues.
Press the “Log in” button.
If you have enabled 2-factor authentication (2FA), you will need to enter the code sent to your phone number (SMS) or email to verify your account. Take into account that specific countries require indicating the method/channel (email or SMS) to receive this code.
You will be logged in and redirected if the credetncials and/or verification code is correct (this applies only for 2FA).
You can check the "Keep me logged in" box to stay logged into the website. To keep your account secure, check this option only if you use a personal device (do not use this option on public or shared devices). This setting will be active for a specific period. This preference is also cleared if you clear your browser's cache and cookies.
Have you forgotten your password?
If you have forgotten your password, under the “Log In” form, you will find the “Forgot Password?” option right under the login fields. Press on this link to start the recovery process. Through this process you can log in with a temporary code or reset your password. Visit the “How to Reset Your Password” article for a detailed guide.
How to find your account number?
Check Your Email: Your account number is in the confirmation email sent to you when you first signed up. This email contains your login details, but the password is not disclosed for security purposes.
Visit the Side Navigation Menu: You will find your account number in the side navigation menu once logged in. Press the "Profile" button at the top right of the navigation bar, and you will see the account number below your name in the side navigation menu. The account number is composed of a mix of letters and numbers.
There is no dedicated "Forgot Account Number" option available; hence, if you need to log into your account and don't remember your account number, you can log in with your email address. If you need to regain access to your account, use the "Forgot Password" process as an alternative.
Common login issues
If you are having login problems, check the following cases and how to resolve them:
Incorrect Credentials: This might be caused by typing errors. Remember that the password is case-sensitive. Ensure you enter the correct acount number/email address and/or password and visit the “Forgot Password” link if needed.
Account Disabled: This can be due to suspicion of fraudulent activity or suspicious banking transactions.
2-Factor Authentication Issues: This can be caused by entering the incorrect code or not receiving the verification code. Ensure you enter the code correctly. Verify if your device is internet-connected and check for any delays. If the issues persist, don't hesitate to contact us.
Account Not Verified: Your account has not been verified. When you first signed up, we sent you a confirmation email to confirm your account. Check your inbox, look for the email with the activation link, and follow the instructions.
Website Issues: This might be caused by corrupted cookies, cache, or browser incompatibility. Clear any saved login information, including the browser’s cookies, cache, and temporary files. Ensure your browser is up to date. Our website is best viewed using Chrome, Edge, Firefox.
If you still can’t login, contact us via call at 1-888-426-3661 for immediate help with accessing your account, or feel free to use our live chat service.