Here at BetOnline, it is a top priority to provide a fair and secure environment for our players.
Fair and ethical Poker Play is expected and required of all our players at real money tables, and in all poker tournaments or events. We do not tolerate conducting play in an unethical manner.
This includes, but is not limited to, the following actions: Collusion, Chip Dumping, Multiple Accounting, Use of Prohibited Software and Bots, Deal-Making and Grimming.
These are defined as follows:
Collusion: A situation where two or more players attempt to earn an unfair advantage by sharing knowledge of their cards or other information at the poker table (both in client and externally).
Chip Dumping: The act of purposely losing hands to specific players, with the intent to swap chips on cash tables/tournament tables/SNGs.
Multiple Accounting: Creating multiple accounts on the BetOnline.ag poker network.
Use of Prohibited Software and Bots: This includes, but is not limited to, the use of bots and/or non-software based systems such as subscription services or websites to gain an unfair advantage over other players.
Deal-Making: This includes, staking, swaps, profit-sharing, or any kind of bankroll sharing agreement with another player during tournaments and/or SNGs.
Grimming: Sitting and playing one hand at a new heads-up cash table and after having received favourable blinds/button position, immediately leaving the table after that single hand.
Keep in mind that any player/s found not adhering to the stated or unstated rules of play will have their account closed, their funds confiscated and won’t be allowed to join BetOnline.ag again in the future.
If you require additional assistance, please contact us. Our Player Services Team will be happy to help you!