My Account Frequently Asked Questions

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Welcome to the BetOnline family! If you’re ready to open an account with us, follow this easy tutorial.
Here at BetOnline we offer one of the largest selections of deposit options in the industry. Our most recommended method is Bitcoin, and you can learn all about placing a deposit here.
If you are having issues with your username, password, verification email, or similar, please click here for our support with Logging into your account.
Need to update your address or maybe you’ve changed phone numbers? Please click here for more information on how to do these.
After accessing your account, balance will be reflected at the top of the site, first option from left to right. You will also see your Pending Wagers, Free play Balance and Rollover calculator button in this same section.
At BetOnline, all customer deposits are held in an insured escrow account, either in cash or cash equivalents. Your deposit is fully secured and available for withdrawal on a daily basis, with prompt payouts within 24-48 hours. All online transactions are coded and encrypted for your protection.
Your username is your account number, which is unique and generated when your first sign up. It cannot be changed.
BetOnline is open for online and telephone wagering 24/7, 365 days a year. Account Management is also available 24/7 to ensure maximum support for our clients.
We are available 24/7, you can initiate a Live chat, contact us via phone at 1-888-426-3661 or via email to [email protected] Visit our Contact Us page for more information.
BetOnline is proud to offer the industry’s most comprehensive Affiliate Profit-Sharing Program, whereby customers can earn extra income simply by placing a text link, banner or BetOnline’s free content on their website. Affiliates can earn up to 35 per cent of the net losses of their member players.
To verify in which jurisdictions BetOnline currently restricts play from, visit our Rules.
Our main goal is for our customers to enjoy themselves in our site. We recognize that gambling can become a problem for some individuals, and as such, have a Responsible Gaming policy in place. Please click here to learn more about it, and see the ways we can help you.

If you have any additional questions, feel free to contact us! Our Player Services Team will be happy to assist you. 

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