I was playing in the regular casino and the game froze and did not pay me.

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If you were disconnected right in the middle of a spin, the game will finish that spin and credit you if you win. If you lose, your balance will remain unchanged. If you believe you won and were not paid accordingly, please contact our Player Services team, and we will be happy to conduct a game review for you.

If you have any additional questions, feel free to contact us! Our Player Services Team will be happy to assist you. 

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