Logging Into Your Account

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Having issues logging into your account? No need to worry. Read below to regain access to your account and get right back to playing. 


Where do I find my username and password to log in?

You will be able to find your username on the confirmation email sent to your account when you first signed up. For security purposes the password is not disclosed. This is what that should look like:

If you are already logged in, you will be able to verify your username by clicking on the icon at the top right. It’s the series number right below your name.


I’m having problems logging in, what can I do?


If you forgot your password…

1. Use our password reset tool.

2. An email will be sent to you with a link to reset your password. 

3. If you find you cannot login even after resetting the password, please delete the cookies and cache from your browser and try again.

To clear your browser history, cookies, cache and all temporary files, please follow these steps:

  • For Windows users: in Google Chrome, click the menu at the upper right, select the History tab, and click on History. Then click on Clear Browsing Data and finally, Clear data.
  • For Mac users: in Safari, click on the Safaridrop-down menu, and click on Preferences. Select the Advanced tab. Select Show Develop menu in menu and close the Preferences window. Click on the Develop drop-down menu, and click on Empty Cache.


If you forgot your username… 

1. Please note that you can login using your registered email address.

2. Once you are logged in, you will be able to view your username on ‘My Account’


If you’re having technical issues…

Ensure that you are entering the correct username and/or password. Erase any saved login information including cookies, temporary files and clear cache memory. Our website is best viewed using Chrome and Firefox.

If these tips do not resolve your problem, please contact us at 1-888-426-3661 or via Live chat.


If you still can’t log in… 

Call us at 1-888-426-3661 for immediate help with accessing your account, or feel free to use our live help service. 

Our Player Services team is here for you!


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