Withdrawal Rules

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Congratulations on your winnings! Before you withdraw, please take a moment to review our withdrawal rules:

1. Please allow 24 hours for your withdrawal request to be reviewed before the processing time begins.

2. Withdrawal requests are processed Monday through Friday, between 9:00 a.m. ET to 1:00 p.m. ET, excluding holidays.

3. No third-party withdrawals are allowed.

4. The withdrawal will be processed using the same method used for deposit if the option is available; however BetOnline reserves the right to use alternative methods for withdrawals if necessary, regardless of the deposit method used to fund the account.

5. If making credit card deposits, please note credit card documentation might be requested. This documentation is:

  • ¬†Valid photo ID
  • Copies of the front and back of all cards used to deposit on your account.
  • A utility bill or bank statement dated within the last 3 months confirming the address. Additional documentation may be required at management’s discretion.

Please note that players depositing via credit card, debit card or prepaid card are required to wait a minimum of seven business days from their last deposit prior to requesting a withdrawal.

6. Bank Wire instructions must be provided in the cashier every time you request a withdrawal through this method.

7. Max payout per day depends on the specific method being used. Minimum and maximum withdrawals are subject to change without notice.

8. Freeplays must be used prior to requesting a withdrawal otherwise they will be canceled.

9. Players who generate winnings from a poker freeroll or Sportsbook Promotional Free Play are required to make a minimum deposit of $50 and roll this over at least once in the sportsbook prior to any payout being approved.

10. Checks cannot be sent to P.O. Box addresses.

11. All deposited funds must be wagered (rolled-over) 1x prior to withdrawal. Players who choose to withdraw prior to completing the required rollover will incur payout processing fees regardless of the payout method. Please contact Player Services for more information on the fees.


If you require additional assistance, please contact us. Our Player Services Team will be happy to help you.


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