To ensure the security of your transactions and provide you with the best possible experience, we have established a set of payment rules. By following these guidelines, you can enjoy a safe and seamless gaming experience:
1. Corporate or company-issued payment cards cannot be used for deposits.
2. The name on a credit or debit card must match the name registered on the BetOnline account for a deposit to be accepted.
3. We reserve the right to request additional documentation for account verification purposes, this may include but is not limited to the following:
Valid Photo ID (Driver’s license, passport, government-issued ID, etc.)
Copies of the front and back of all credit cards used to deposit on your account with us
Utility bill/bank statement or any other document for address verification purposes
Any other documentation deemed necessary to verify the information contained in your account with us or associated with your payment account.
4. In the event a deposit is reversed by your bank and is charged back or refunded or the transaction is deemed to be fraudulent, any winnings, bonuses, or balance in your account will be forfeited.
5. There are fees associated with deposits using a credit, debit, or pre-paid card and eChecks. Applicable fees are displayed at the time of the deposit and are dependent on the amount of the deposit, the type of card being used, and the player’s VIP Level. These fees vary and are subject to change at any time without notice. Visit the Cashier page for a personalized view of available options and fees.
Card processing fees are mandatory for all users, including VIP members, and are applied to every transaction. These fees are deducted by third-party payment processors and cannot be refunded, waived, or altered. While the fees are necessary to complete transactions and are beyond the control of Player Services, alternative fee-free options like cryptocurrency deposits are available. For a wider range of cost-effective deposit methods, visit the cashier page.
6. There are minimum and maximum deposit limits for each deposit method. These amounts vary and are subject to change at any time without notice. Visit the Cashier page for a personalized view of available options and limits.
7. Deposit bonuses are optional and must be requested by the player when making a deposit. Take a look at the Deposit Bonus Qualification article for a detailed list of requirements.
8. In certain cases, a minimum 3-calendar-day waiting period may be required following deposits made with credit, debit, or prepaid cards prior to requesting a withdrawal. Players depositing via e-check are required to wait a minimum of 7 business days from their last deposit. This ensures your deposit is fully processed before allowing withdrawal requests.
9. Cryptocurrency addresses are available for deposits for a limited time and can only be used once per deposit.
10. Certain altcoins are supported on multiple networks. To avoid losing funds, always confirm that you're using the correct network, as displayed on the deposit screen, below the input amount field.
11. For faster confirmation times on cryptocurrency deposits, it is recommended to select a higher transaction fee in your cryptocurrency exchange or wallet. Keep in mind we cannot guarantee timely cryptocurrency deposits for transfers with low transaction fees.
12. Person to person money transfer deposits are subject to service provider's operating hours. If the reference number is submitted after 6:00 pm EST, funds will likely be credited the next day.
13. Please note no personal checks are accepted.
We only accept USD as a currency on our website. Deposits done in other currencies will convert to USD (exchange rates may apply.) This restriction exists because the platform operates with USD as the fixed base currency. Even if deposits are made in currencies like CAD, GBP, or TRY, they are automatically converted to USD, with balances reflected in USD upon posting. Payment processors handle these conversions at current exchange rates, which determine the final transaction costs. Further details about payment methods and related conversion processes are available on the Cashier page.
Common Currency Misconceptions
Changing Balance Display Currency: Changing the display currency of an account balance is not possible, as the fixed USD system applies across all accounts.
Automatic Adjustments: While deposits in other currencies are converted to USD, the base account currency remains fixed and unaffected by location or preferences.
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