I was disconnected while playing a casino game.
We are sorry you’re experiencing difficulties with your gameplay. In this case, a number of factors could be affecting the game, so we will go through some troubleshooting steps.
Please contact us, and one of our Casino Experts will be happy to assist and get you back up and running!
If you are disconnected, our system will simply pick up where you left off, and you will be able to continue playing. If you were disconnected right in the middle of a spin, the game will finish that spin and credit you if you win. However, if the game freeze happens during the loading process, you may need to manually refresh the tab or try reconnecting based on troubleshooting steps for loading problems. If you lose connectivity during a live game—for example, in the middle of a hand—any bets you have made will remain in play just as they would in a land-based casino, resulting in a win, loss, or push. Should you win, you will be able to see your winnings in your updated balance when you reconnect.
Note: In the event of a technical problem or disconnection of any kind from our site, all hands will be void and the original bets returned to players.
My game is frozen.
We are sorry you’re experiencing difficulties with your gameplay. In this case, a number of factors could be affecting the game, so we will go through some troubleshooting steps.
Please contact us, and one of our Casino Experts will be happy to assist and get you back up and running!