While your Account Balance is adjusted instantly as you play in the Casino, the day’s transactions will automatically be taken from your current balance. To see the most current balance, ensure all Casino browsers are closed and refresh your Sportsbook web browser.

If you believe your winnings were not paid correctly, please contact our Player Services Team in order for us to perform a review for that casino hand/round. Please have the following information ready for us: Name of the Game, wagered Amount, when the game was played, how much was won/lost and how much you believe you should have won/lost. We’ll be happy to assist you.

Occasionally, bonuses will be added to your account for promotions and will be available for immediate use in the Casino only. Keep in mind, not all games are available for bonus play. In your Bonuses and Free Spins section, select your desired bonus, and verify which games are available by clicking on the drop down menu.

Keep in mind that bonuses must be requested at time of deposit through the use of a Bonus Code. The bonus will be added directly to your Casino balance at the time of deposit after using the code. If you did not use a bonus code, please contact our Player Services Team, and we will be able to issue your bonus up to but no further than 24 hours from the time of deposit.

Random Number Generators (RNGs) are used on all games of chance, such as Slots and Blackjack. These devices generate random numbers that cannot be predicted, and as such, ensure that the outcome of any game is entirely left up to chance. The RNGs used by our casino and poker software have been approved by Gaming Laboratories International (GLI), an internationally recognized and respected Accredited Testing Facility. In addition to this, all our games are tested rigorously before being released, and our live dealers are held to the highest standards of the business. If you want to learn more about this topic, please visit our Fair Gaming and Integrity page.

If you were disconnected right in the middle of a spin, the game will finish that spin and credit you if you win. If you lose, your balance will remain unchanged. If you believe you won and were not paid accordingly, please contact our Player Services team, and we will be happy to conduct a game review for you.