How to Deposit with the Person to Person Money Transfer:
1. First, access the Cashier.
Once there, scroll down and click on “View More Deposit Options”. Then, select your preferred Person to Person Money Transfer option, for example, MoneyGram.
2. To obtain the receiver details. Click on Step 1.
3. Enter the desired deposit amount. If you have a promo you want to claim, this is the moment to use the promo code. Then, click on “Continue Deposit”.
4. Verify your information. Keep in mind that you name should exactly match your photo ID, including your middle name, if applicable. Once you've confirmed all details, click “Continue Deposit”.
5. You will be provided with your money transfer receiver’s name and location. Visit your nearest agent location and send the funds to the receiver within 48 hours.
If you are required to give a reason for the transfer, the reason should be ‘transfer to a friend’.
If you are sending funds to Costa Rica or Peru, please make sure to send them in USD.
6. Once you complete the money transfer, you will receive a reference number. Please, return to the Cashier and go to “Step 2” of the money transfer process to submit your confirmation. Verify your information before you click on “Process Deposit”.
Your transaction will be pending, and you will receive a confirmation email once approved, which is usually within 60 minutes. If your transaction has not reached your account within that timeframe, please contact Player Services and provide your Trace ID.
Person to person deposits is subject to the service provider's operating hours. If the reference number is submitted after 6:00 pm EST, funds will likely be credited the next day.
Keep in mind that we will reimburse the transfer fees for any single deposit of $300 or more. Below are the conditions for receiving this reimbursement:
Minimum Deposit Threshold: Reimbursements are only available for deposits of $300 or more. Deposits under $300 do not qualify for a fee refund.
Proof of Payment: A valid receipt or screenshot showing the MoneyGram fee amount is required to process the reimbursement. This is particularly important if the fee exceeds $15, as verification is necessary to ensure accurate refunds.
Refund Timing: Refunds for fees are processed only after the deposit has successfully been credited to the customer’s account, and not beforehand. If you have further questions or need assistance, please contact our Player Services Team.
Fee Threshold: Only fees exceeding $15 are eligible for reimbursement.
Timeframe: Reimbursement requests must be made promptly after the deposit is completed. Older deposits may not qualify.
Special Cases and Exclusions
Declined Transactions
Fees for MoneyGram deposits that are declined or for funds that were not received are not reimbursed by Player Services.
Customers need to contact MoneyGram directly to resolve such issues.
Additionally, reimbursement is not available for deposits made in previous years or for taxes and other charges beyond the MoneyGram transfer fee.
Credit Card Fees
Player Services does not reimburse fees associated with direct credit card transactions.
MoneyGram transferring fees via credit cards are reimbursed only when a deposit meets the $300 threshold.
Fees for Smaller Deposits
For deposits under $300, the applicable sending fee depends on MoneyGram’s pricing policy, and these fees are not refunded by Player Services.
Ready to deposit?
Frequently Asked Questions
1. Are MoneyGram fees covered for deposits below $300?
No, Player Services reimburses MoneyGram fees only for deposits of $300 or more.
2. Will I be charged a 12% fee for using my credit card to deposit via MoneyGram?
No, Player Services does not charge a 12% fee for MoneyGram deposits. However, fees may apply for direct credit card transactions.
3. If my deposit fee exceeds $15, will it still be refunded?
Yes, as long as the deposit amount is $300 or more, and proof of the exact fee is provided, the fee will be refunded.
4. How do I receive my reimbursement for MoneyGram fees?
Ensure your MoneyGram fee is documented with a valid receipt or screenshot and wait for the deposit to be credited to your account. Once verified, the fee will be refunded.
5. Why is documentation necessary for reimbursement?
Documentation, such as a receipt or screenshot, verifies the exact fee charged. This ensures accurate reimbursement and avoids discrepancies.
6. What happens if I delay my reimbursement request?
Reimbursement requests must be made promptly. Delays may result in ineligibility for older deposits.
Related Articles