How to Deposit with the Person to Person Money Transfer
Step 1: Access the Cashier
Step 2: Scroll down and click on “View More Deposit Options”.
Then, select your preferred Person to Person Money Transfer option, MoneyGram.
To obtain the receiver details. Click on Step 1.
Step 3: Enter the desired deposit amount
If you have a promo you want to claim, this is the moment to use the promo code. Then, click on “Continue Deposit”.
Step 4: Verify your information
Keep in mind that you name should exactly match your photo ID, including your middle name, if applicable.
Once you've confirmed all details, click “Continue Deposit”.
Step 5: You will be provided with your money transfer receiver’s name and location.
Visit your nearest agent location and send the funds to the receiver within 48 hours.
If you are required to give a reason for the transfer, the reason should be ‘transfer to a friend’.
If you are sending funds to Costa Rica or Peru, please make sure to send them in USD.
Step 6: Once you complete the money transfer, you will receive a reference number.
Please, return to the Cashier and go to “Step 2” of the money transfer process to submit your confirmation.
Verify your information before you click on “Process Deposit”.
Your transaction will be pending, and you will receive a confirmation email once approved, which is usually within 60 minutes. If your transaction has not reached your account within that timeframe, please contact Player Services and provide your Trace ID.
Person to person deposits is subject to the service provider's operating hours. If the reference number is submitted after 6:00 pm EST, funds will likely be credited the next day.
Keep in mind that we will reimburse the transfer fees for any single deposit of $300 or more.
What Are the Terms and Conditions for Reimbursements?
Minimum Deposit Threshold
Reimbursements are only available for deposits of $300 or more.
Deposits under $300 do not qualify for a fee refund.
Proof of Payment
A valid receipt or screenshot showing the MoneyGram fee amount is required to process the reimbursement.
This is particularly important if the fee exceeds $15, as verification is necessary to ensure accurate refunds.
Refund Timing
Refunds for fees are processed only after the deposit has successfully been credited to the customer’s account, and not beforehand.
If you have further questions or need assistance, please contact our Player Services Team.
Fee Threshold
Only fees exceeding $15 are eligible for reimbursement.
Timeframe
Reimbursement requests must be made promptly after the deposit is completed.
Older deposits may not qualify.
Credit Card Fees
Player Services does not reimburse fees associated with direct credit card transactions.
Declined Transactions
Fees for MoneyGram deposits that are declined or for funds that were not received are not reimbursed by Player Services.
Customers need to contact MoneyGram directly to resolve such issues.
Additionally, reimbursement is not available for deposits made in previous years or for taxes and other charges beyond the MoneyGram transfer fee.
Fees for Smaller Deposits
For deposits under $300, the applicable sending fee depends on MoneyGram’s pricing policy, and these fees are not refunded by Player Services.
Ready to deposit?
FAQ: MoneyGram Deposit Fee
Do I get my MoneyGram fee back if I deposit less than $300?
No. Player Services only refunds MoneyGram fees for deposits of $300 or more.
Does Player Services charge a 12% fee for credit card deposits through MoneyGram?
No. Player Services does not charge a 12% fee for MoneyGram deposits.
A fee may still apply if you deposit with your credit card.
My fee was more than $15. Will I still get it back?
Yes. You will get the fee back if your deposit is $300 or more and you show proof of the exact fee.
How do I get my MoneyGram fee refunded? Follow these steps:
Keep your receipt or screenshot showing the fee.
Wait for your deposit to show up in your account.
Player Services will check your proof and refund the fee.
Why do I need to show a receipt or screenshot?
Player Services needs proof of the exact fee you paid.
This makes sure you get the right amount back.
What if I wait too long to ask for my refund?
Ask for your refund as soon as you can.
If you wait too long, you may not be able to get a refund for an older deposit.
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